Here’s the advertising:
And here’s the reality:
Here’s another reality, which someone at United was too damned dumb to predict:
I hope the news media will stay on top of this story. UAL should be required to change its policy regarding overbooked flights. Maybe stop overbooking flights in the first place? What a novel idea.
Changing policy will help protect other passengers in the future, but what about the man who was brutalized? I hope he sues and gets a bundle. He should also receive a public apology from United and the Airport Police who assaulted him.